◆I didn't receive confirm email. Does my order is success?
99% of this kind of case,is your email spam setting or your email provider security setting..
1, http://www.bodyline.co.jp/bodyline/ssl/tracking.asp if you can find history here it means order is success.
2,you can login your paypal account and see your order history.
if have the order history=order is success.
if don't have the order history= order not success.
(usually,this case happens by customer forget to click the final confirm button.)
◆Can I change my delivery information(address telephone number name etc) after payment?
there are 2 option:
1,don't contact us,
2,check tracking page often.
3,when your package arrives at your country.
4,call your local post office with the tracking number,and ask them to change eveything what you want.
2,pay us handle fee.<usually,20 usd>
3,we will change it for you.
●what is different with <AIR> and <EMS>
fast than <air>
delivery fee is expensive.
high risk of tax.
less problems than <air>
<air> is only for
don't mind time,
low tax risk
more problems than ems.
no support service,don't ask us any question about <air>.
◆About air problems
who take responsibility?
It depends on where the problem happened
on japan side(dispatch from japan) or your country's side
if the problem on japan side we will pay you everything at first time,
if the problem on your country's side we will not pay you anything.
< for example, package lost at japan post office=>
we are bad luck. we will pay you at first time.we lost money.
< for example,package lost at your country side=>
you are bad luck.we will not pay you,you lost money.
2012 air experience,
October(halloween season),December(christmas season), had a big delay.
max 40days delivery after order.(EU & USA area)
other month usually customer can receive packages within 2 weeks.
from our customer's information,
some coutry's post office will charge tax for all ems packages.
but don't charge <air> at all.
<ems> mostly used by business.
<air> usually mostly used by personally.
◆mainly <AIR> have 5 kind of problem.
1,delay send out
we need take packages to post office per tuesday.
if you order on wednesday,you package will send out on next Tuesday.
2,Delayed information update
japan post office is no problem at all.
some countries, sometime delay to update information to tracking page.
A,if the package lost at japan side,we will refund your all money at first time.
B,if the package lost at your country side.we will not refund you any money.
it means you are bad luck,you lost money for nothing.
In Brazil,lost package is very often.almost 10% package will be stolen.
if you live in brazil.choose ems please.
< of course of we can claim post office ask them pay us,but we will not do it.
becasue of it will takes a long time,it is terrible work to ask post office pay money.
our time will more expensive than the claim money. >
4,Package send back to us?
if you don't write your name on post box,etc.post man will think it is a wrong address.
they will return package to us very fast(especially Germany).
they will not call you or leave notice to inform you.
If this kind of accident happened,
we can only refund you 40% of total price.you need afford the real round delivery fee.
10 USD delivery fee fixed is a campain to make our foreign customers happy.
the real round delivery fee not 10 usd fixed.
the real 1 way delivery fee is 30% of total amount.so the real round delivery fee is 60% of total amount.
of course you can claim your country's post office,ask them pay you round delivery fee.usually, they will not pay.
our responsibility is until japan side(include japan post office) .
In international web shoppping:
anything problems happens in your country side,you need solute it by yourself.
tax etc is same.
◆how to avoid send back?
1,after you order we will send you the tracking number within 48 hours.
2,we will send out from us on tuesday.
so you can see tracking information in internet from wednesday.
3,if the tracking information don't change in 7 days.
you need call your local post office with tracking number.
<becasue of sometime post office delay to update information.>
2,Credit card(without paypal account)
when you click <check out>,you will jump to paypal’s page.
you can choose paypal login or pay with credit card(without paypal login).
◆check out error
some customer when checkout will get error code 10417.
usually,because of you order total amount over your account limit.
you can call your local paypal service.
some customer get error page,when check out,
1,usually,because of security setting.sometime when you update windows or virus soft.it automatically,to upgrade your security setting.
you can restart your pc and try firefox.
◆exchange and return
we don't accept any exchange and return<include size>and order cancel.
if you want cancel,the cancel fee is 100% of total amount.
◆about size information
size will be different which measured by different people.
(example:back shirring dress,material also stretch,
someone like put it on table and measure,
someone like pull the dress and measure,
even if same people,measure same dress in different time,
it is very easy to have different size.)
if you worry about size, you can ask someone in lolita’s community.
our price always change.
sometime become cheap sometime become expensive.
but the price trend is become expensive little by little.
Because of below 3 reasons:
1, Factory cost more and more expensive.
2, For grade up quality, we have to use good material(lace etc.)
3, Japan government will raise up VAT tax rate from 5% to 8%
our price will be expensive little by little than now.
If you have some items want to buy and wait the price down.
usually, it will not become more cheap, it will become more expensive.
usually, when product restock the price will become expensive.
But we will keep the best cost performance
(cheapest price + good quality) over any other brands.
◆whole sale and discount
we don't have whole sale and discount.
anything charge happened in your country side.
You need pay(of course include tax.)
Not only us,any international online shop is same.
we had a research,almost half order will be asked pay tax in EU.
the tax rate every country is different.
you order 100 usd.
the tax will be 31 usd
(12% import tax,19% VAT tax).
If you worry about tax,
you can ask someone in your local lolita community.
◆About order cancel
we will not serve and we will cancel order in below cases:
1,if you had trouble with us before.
2,if you can’t understand all words of our shopping guide.
3,if you don’t satisfy with our service and products.